Refund Policy
Effective Date: 01-01-2024
- Eligibility for Refunds
Refunds are subject to the following conditions: a. Products- Products must be unused, in their original condition, and in the original packaging.
- Refund requests must be initiated within 7 days of receiving the product.
- Products that are damaged due to misuse or mishandling are not eligible for a refund.
- Returns for products must be raised within 24 hours of delivery.
- Refunds for services, such as travel bookings or adventure packages, are subject to the cancellation terms outlined in the specific service agreement.
- If a service is canceled by us due to unforeseen circumstances, a full refund will be provided.
- How to Request a Refund
To request a refund:- Contact us at refund@travewalk.com with the subject “Refund Request.”
- Provide your order number, proof of purchase, and reason for the refund.
- For products, include photos of the item if it is damaged or defective.
- Refund Process
Once we receive your request, we will review it and notify you of the approval or rejection of your refund within 3-5 business days.
Approved refunds will be processed as follows:- Original Payment Method: Refunds will be credited back to your original payment method within 7-10 business days.
- Return Shipping
For product returns, customers are responsible for shipping costs unless the product is defective or incorrect.
Ensure that the returned item is packaged securely to prevent damage during transit. Returns for products must be raised within 24 hours of delivery. - Cancellation Policy
Orders can be canceled within 24 hours of placement for a full refund.
After the cancellation window, orders cannot be canceled, but you may initiate a refund request under the standard process. - Contact Us
If you have any questions or need assistance with a refund, please contact us:
Travewalk Adventure Private Limited
Address: Booth No. 34, Sec-40, Gurgaon, Sector 45, Gurgaon, Haryana – 122003
By using travewalk.com, you agree to this Refund Policy. We reserve the right to update this policy at any time, and changes will be effective upon posting on this page.
This update incorporates the return window and clarifies the return time frame.