Shipping and Delivery Policy
Effective Date: 01-01-2024
Welcome to Travewalk Adventures Private Limited! This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping, delivery, and related services for products and services purchased from our website www.travewalk.com.
1. Shipping Areas
We currently ship and deliver our products and services within India and aim to expand to other regions soon. Please check the availability of delivery services in your area during checkout.
2. Shipping Charges
- Shipping charges will be calculated based on the product, destination, and shipping method chosen.
- Shipping charges will be displayed at checkout before finalizing your purchase.
- Free shipping may be offered for certain orders, promotions, or regions.
3. Delivery Timeframes
- Physical Products:
Orders are typically processed within 1-2 days of confirmation and shipped to your address. Expected delivery timeframes:- Within the same state: 1-3 business days
- Within India: 3-7 business days
- Digital Products and Services:
Delivery of e-tickets, travel plans, or related services will be made via email within 24-48 hours after confirmation.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order.
5. Delivery Partners
We collaborate with trusted courier services for timely and secure delivery. In remote or inaccessible areas, delivery may take slightly longer than estimated.
6. Delivery Issues
- If you are unavailable at the time of delivery, our delivery partner will attempt to contact you or reattempt delivery on the next business day.
- In case of failed delivery after multiple attempts, the product may be returned to us, and additional charges may apply for re-shipping.
7. Inspection at Delivery
Please inspect the product upon delivery. If the package is damaged or tampered with, we advise you to refuse the delivery and immediately contact our support team at admin@travewalk.com.
8. Changes or Cancellation of Orders
Changes or cancellations are permitted only before the order is dispatched. Once the order is shipped, it cannot be canceled or modified.
9. Responsibility Disclaimer
Travewalk Adventures is not responsible for delays caused by natural disasters, strikes, transportation issues, or other events beyond our control.
10. Contact Us
For questions or concerns about shipping and delivery, please contact us:
- Email: admin@travewalk.com
- Address : Booth No. 34, Sec-40,Gurgaon Sector 45,Gurgaon,Sector -45,Haryana,India,122003
This policy ensures clarity and transparency regarding our shipping and delivery process. For additional details, please refer to our Terms and Conditions and Return Policy.